privacy policy

Welcome to Hintex.com (the "Website Platform"). Hintex, a California corporation (“Hintex,” “we” or “us”) is committed to protecting your online safety and privacy when visiting the Website Platform. We have therefore adopted the policy below regarding the privacy rights of our online visitors (the "Privacy Policy") which guides how we collect, store, use, and disclose information (including personal information) users (“User” or “you”) provide us online. Please read the Privacy Policy so that you can enjoy the features we have made available on our Website Platform. Use of the Website Platform signifies your acceptance of the Privacy Policy, and to the transfer, collection, processing, use and disclosure of your personally identifiable information by Hintex and/or the Website Platform. If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use this Website Platform. Please remember that this Website Platform and the servers that make this Website Platform available are located in the United States.

What You Directly Provide Us

We collect information you provide directly to us, such as when you create or modify your account, place an order, contact customer support or otherwise communicate with us. This information may include: name, account username, password, email, phone number, postal address, date of birth, payment method, and other information you choose to provide. You can modify your information by updating or correcting the basic Hintex account information by editing your account settings through the Website Platform. You may delete your account at any time and for any reason, but keep in mind that we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms of Use, we may seek to resolve the issue before deleting your information.

What You Automatically Provide Us When You Use Our Website Platform

There is some information we collect automatically when you access our Website Platform, which we use to improve our Website Platform, to provide you features and functionality, to facilitate communication with other users through our Website Platform, and to enable all the other purposes described in this Privacy Policy. We collect this data by using cookies, server logs, and other similar technologies. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, we note that some parts of our Website Platform may not function properly.

  • Identity Information: We may collect information including first names, maiden names, last names, usernames or similar identifiers, titles, data of birth and gender.
  • Contact Information: We may collect information including billing addresses, delivery addresses, e-mail addresses and telephone numbers.
  • Financial Information: We may collect financial data including bank accounts and payment card details.
  • Usage and Preference Information: We collect information about how you and site visitors interact with our Website Platform, preferences expressed, and settings chosen. In some cases, we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers. Cookies are small data files stored on your hard drive or in device memory that store information about your use of the Website Platform, which can, among other things, help us see which areas and features of the Website Platform are popular and let us count visits. Web beacons are small pieces of software on a Web page or email that help us see how you interact with that Web page or email. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Website Platform. To learn more about how third parties use such technologies on our Website Platform, be sure to read the “Disclosing Information to Outside Parties” section of our Privacy Policy.
  • Account Login Information: Login information is automatically reported by your browser each time you make a request to access a Web page or application. It can also be provided when the content of the Web page or application is downloaded to your browser or device. When you use our Website Platform, our servers automatically record certain login information, including your Web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Website Platform, domain names, landing pages, pages viewed, and other such information.
  • Device Information: We may collect information about your device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. We also collect certain device information that will help us diagnose problems in the event you experience any crash or other problem while using our Website Platform. So, for example, if we detect a crash or other problematic event, we may collect the list of applications on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
  • Log Information: When you interact with the Website Platform, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Website Platform. We do not use or access this data. We do not associate the information with you or any particular user unless required to do so by law.
  • Location Information: We may collect information about the general location of your Internet Service Provider based on your IP Address. If you allow Hintex to access your location information, we may also collect your geolocation information.
  • Transaction Information: We collect transaction details related to your use of our Website Platform, including the type of transaction, date and time an order was made, amount charged, and other related transaction details.

We may also collect, use or share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered person data in law as this data will not directly or indirectly reveal your identity. If, however, we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data that will be used in accordance with this privacy policy. We do not collect any other special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, additional information about your health, and genetic or biometric

Information We Collect from Other Sources

We may also receive information from other sources and combine that with information we collect through our Website Platform. For example, if you choose to link, create, or log in to your Hintex account with a payment provider (e.g., Google Wallet, Apple Pay or PayPal) or social media service (e.g., Facebook), or if you engage with our advertisements through Google (Google AdWords), a separate app or site that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g., to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we well notify you if this is the case at the time.

We use the information we collect to continuously improve the Website Platform we provide as well as:

  • Provide and deliver the products and Website Platform functionality that you request or purchase, including, for example, facilitating payments, ordering products and sending receipts;
  • Help you efficiently access your account information;
  • Send or facilitate communications between you and Hintex, such as estimated times of arrival;
  • Monitor and analyze trends and usage;
  • Perform internal operations, including, preventing fraud and abuse of our Website Platform, and troubleshooting software bugs and operational problems;
  • Develop, improve, and refine products and Website Platform functionality;
  • Administer a contest, promotion, survey or other Website Platform feature;
  • Provide and improve customer support to users;
  • Send periodic emails containing information and updates pertaining to your order, in addition to occasional company news, updates, discounts, related product or administrative information; and
  • Carry out any other purpose for which the information was collected.

Unsubscribe/Opt-out

If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.

Other uses

We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

We use local storage on your device to store data, including cookies and cached data. For example, when you click “Remember me” on the login screen, your login information is saved on your device.

We automatically place a cookie on your device when you login [access?] to the Website Platform, which collects and stores your username and the email address you use to register your account. We use the cookie to log you in to the Website Platform, as well as keep you logged in. We may also use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better Website Platform experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most Website Platforms, if you turn your cookies off, some of the features on the Website Platform may not function properly.

We follow generally accepted industry standards to protect the personal information that we collect and transmit. We encrypt all data transmitted between your device and our secure servers. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. No Internet transmission, however, is ever completely secure or error-free. It is your responsibility to control access to your device, including keeping your login information confidential and not sharing it with anyone. It is also your responsibility to notify Hintex if you believe the security of the information in our Services or your Hintex account has been compromised.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Website Platform policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Advertisers

We may allow third parties to advertise or offer services to you. Advertisers may use the cookie that we have placed on your device to identify you. We do not provide any other personally identifying information to these third parties. This Privacy Policy only covers the cookies placed by us, and does not cover any cookies that third party advertisers might place on your device.

Agents, Consultants and Third Party Services

We may contract with other parties to provide services to Hintex, such as server maintenance or application development. We will never share any more of your information than is necessary for them to provide the service, and will require these third parties to comply with this Privacy Policy. Occasionally, at our discretion, we may include or offer third party products or services through links on our Website Platform. These third party Website Platforms have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked Website Platforms. Nonetheless, we seek to protect the integrity of our Website Platform and welcome any feedback about these Website Platforms. Hintex uses third party vendors to perform certain business-related functions. Examples of such functions include data storage services, database maintenance services, shipping and payment processing. This means that some third party vendors will have access to your personally identifiable information, including but not limited to username, password, device information, and payment transaction data (such as payment card information and billing and shipping addresses). (Third party vendors will also include any third party that offers products or services directly on our Website Platform.) When Hintex employs such third party vendors to perform services on its behalf, Hintex will only provide them with the personally identifiable information that they need or use to perform their specific function. Each third party vendor is required to keep such personally identifiable information confidential and not to use such personally identifiable information for any purpose other than providing services to Hintex.

Analytics Services Provided by Others

We may allow third parties to provide analytics services to us. These entities may use cookies, web beacons and other technologies to collect information about your use of the Website Platform, including your IP address, User Content, User Content viewed, time spent on User Content, and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content and better understand your online activity.

Business Acquisitions

If we sell or otherwise transfer part or the whole of Hintex or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name, email address and any other information collected through the Website Platform may be among the items sold or transferred. You will continue to be able to delete your account. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

In compliance with the Children's Online Privacy Protection Act of 1998, 15 U.S.C. § § 6501-06 and 16 C.F.R. § § 312.1-312.12, no one under age 13 may use or provide any personal information to or on the Website Platform. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website Platform or on or through any of its features/register on the Website Platform, make any purchases through the Website Platform, use any of the interactive or public comment features of this Website Platform or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@hintex.com In addition, Hintex does not permit children under 18 years of age to use the Website Platform without their parent's or guardian's express consent and approval. By using our Website Platform, you represent (i) you are not under 18 years of age or (ii) your parent or guardian has approved of your registration with Hintex or has provided us his or her personal information in lieu of yours. As used herein, "you" refers to all Website Platform users over the age of 18, and the parent/guardian of users under 18 years of age who have registered with Hintex, as applicable.

We expressly reserve the right to change this Privacy Policy from time to time. You acknowledge and agree that it is your responsibility to familiarize yourself with any modifications before the effective date. Your continued use of the Website Platform after the effective date will constitute acknowledgement of the new Policy and agreement that it will be applied to all information shared with us. If you do not want information you provide following the effective date of the amended Policy to be subject to such amended Policy, you must stop using the Website Platform before the effective date. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.

Hintex is based in the United States. All personal information will be subject to the laws of the United States. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances. We want you to know this because the laws of the United States and those of other countries might not be as comprehensive or protective as laws in the other countries. Hintex is not responsible under the EU local data protection laws for user-posted information.

Under certain circumstances, you may have rights under data protection laws in relation to your personal data. These rights include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the legal rights discussed above that you may have. We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Access, correction and complaints

If you wish to access, correct, or update the personal information we hold about you, learn about the sources used to collect this personal information, why Hintex collected specific personal information, and the third parties with whom this personal information has been shared, please contact us directly using the contact details below. Hintex cannot discriminate against you for requesting this information by changing prices or the quality of your experience, but it may charge a reasonable amount for providing access to personal information, or refuse access to personal information where permitted by law. If you have any questions or concerns about Hintex’s collection, storage, use or disclosure of personal information, or if you believe that Hintex has not complied with this Privacy Policy or applicable privacy law, please contact Hintex using the contact details below. When contacting Hintex, please provide as much detail as possible in relation to the question, issue or complaint. Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. Hintex requests that you cooperate with Hintex during this process and provide any relevant information that may be required.

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. Hintex does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so. To make such a request, please send an e-mail to info@hintex.com or send a letter to:

  • Hintex
  • 1230 S. Glendale
  • Glendale, CA 90215

Please also visit our Terms of Use, which is incorporated herein by this reference Link, establishing the use, disclaimers, and limitations of liability governing the use of our Website Platform.

If there are any questions regarding this Privacy Policy you may contact us using the information below.

  • Hintex
  • 1230 S. Glendale
  • Glendale, CA 90215
  • Email Address: info@hintex.com